Laura Demke-Calixte, Founder & CEO of EPNA, describes how she’s building that ISO, a certified woman-owned business enterprise, on a foundation of trust and integrity, with unique flourishes, like operating a retail storefront where merchants can get statements analyzed and product demos. James drills down on the skill set needed to support successful agent training, and Patti discusses POS debit trends.

Listen on SoundCloud

Listen on iTunes

Listen on Stitcher

Listen on Spotify