Although there are still many similarities, the merchant sales process has changed a lot over the last few years. Here are some reasons for these changes. The industry as a whole has become more competitive, but the competition is...
Insights on building a successful business, merchant-pricing and consumer payment preferences Marc Beauchamp talks with James about is book How to Survive & Thrive in the Merchant Services Industry, which he describes as a blueprint for elevating an MLS’s...
Today I’m going to share with you the most important habit for merchant sales professionals. Our 6-Week Jump-Start Program has given me the opportunity once again to work one-on-one with many sales professionals in this industry. Some of those are very...
Helping merchants tame the charge-back demon Merchants lose billions of dollars a year to unnecessary charge backs. In this week’s episode, Gary Cardone describes how Chargebacks9-1-1 leverages data and analytics to drive down charge backs, and by extension card...
The episode today targets a topic that has probably been the most requested one I’ve ever had: how to sell merchant services over the phone. There is a really good reason why I’ve never discussed this here. I’ve done consulting for many companies that sell...
Helping SMBs go toe-to-toe with large omni-channel merchants. In this week’s episode, Vijay Sondhi, CEO of NMI, explains how NMI works with ISOs to help small & mid-sized businesses compete with the big guys through omni-channel enablement. James describes...
