James Shepherd sits down with Mike Collins, Head of the Reseller Channel at Square, for an in-depth conversation about the rapidly evolving role of technology in the agent and ISO channel. They discuss the Square Reseller Program, the build-vs-buy decision for ISOs, how agents can expand their sales opportunities, what successful Square resellers are doing differently, and the importance of technology and customer experience in building a strong portfolio.
The episode also features Patti Murphy’s “Today in Payments” segment, covering Illinois’ interchange legislation, Visa’s response to cryptocurrency transaction classification, the rise of agentic commerce, increasing ACH fraud concerns, and what recent consumer data may, and may not, tell us about surcharging and differential pricing.