
Merchant Sales Podcast
The Merchant Sales Podcast is the podcast for merchant sales professionals, managers and ISO executives who want to build a larger portfolio. Learn about the latest trends and get sales tips and industry knowledge each week.
Merchant Sales Podcast
The Merchant Sales Podcast is the podcast for merchant sales professionals, managers and ISO executives who want to build a larger portfolio. Learn about the latest trends and get sales tips and industry knowledge each week.


Latest Podcasts
An Attorney’s take on Visa Rules Compliance
This week, James Huber, an attorney at Global Legal Law Firm, sits down with James and Patti to discuss compliance with Visa rules, and Visa's recent attempt to rein in cash discounting and surcharging programs. Plus, James offers advice on building up your portfolio...
Empowering Merchants to Beat the Odds on Chargebacks
SMBs are losing money hand over fist due to chargebacks. This week, Jack Shenon, Founder & CEO at ChargeSentry, explains why, and how ISOs and merchant sales reps can make it their business to shift this paradigm. Then James offers some advice on how sales reps...
Why Merchants Say YES – Selling Value to SMBs – #190
"It's time to move away from talking basis points and focus on merchant benefits," Eric Bernstein, COO at Valor PayTech, counsels during this week's featured interview. Plus, Patti reports on a Congressional hearing called by Senator Richard Durbin and prospects for a...
Dual Pricing, Cash Discounting, Surcharging and the Path Forward – #189
The recent Visa memo has been a hot topic with ISOs, Acquirers, and individual agents. In this week's episode of the Merchant Sales Podcast, we explore the path forward with Keith Sampson, the national sales manager for North American Bancard and architect of their...
Providing Merchants and Customers a “Cash” Option with ATMs – #187
Tap into new markets, create new revenue opportunities and build merchant loyalty with ATM sales. "ATMs are an excellent complement to card acceptance," says Yonas Marcos, President and CEO at Star Financial. This is especially true for merchants on cash discounting,...
Why Large Merchants are Embracing Cash Discounting #186
In this week's episode, we kick things off with an interview on selling cash discounting to large merchants with Dustin Wilkins. Dustin specializes in these types of deals and just recently worked with us on an edition of the Merchant Sales Insight. We follow up this...
Building High Performance Merchant Sales Teams – #185
In this week's podcast episode, long time industry veteran Brian Kamstra shares the secrets to his success. Brian has created one of the largest and most productive direct sales teams in the merchant services industry at Payroc. Then, James answers the question,...
Pay at the Table with “Smart” QR Codes – #184
Learn how Retail Cloud is helping restaurants address staffing shortages and drive more. Kevin Calaco, CEO, said explains how cutting edge "smart" technology helps restaurants boost average tickets. Plus Patti reports on stirrings in Washington regarding interchange,...
Overcoming Merchant Attrition – #183
The key is controlling the merchant experience, which starts with controlling merchant pricing, explains Elaina Smith, Co-Founder and CFO at Secure Bancard. Plus James answers the question of "What is your why?" and discusses the key to stay motivated And Patti has an...